betbet Privacy Policy

When opening an account on betbet, you are required to provide the following information:

• Full name and date of birth (for age verification — this platform is for users aged 21 and above)
• Username and password
• Valid email address
• Mobile number (linked to a bKash, Nagad, or Rocket account)
• National ID or passport number (at the account verification stage)

During deposit and withdrawal processes, we retain the following information:

• Payment method type (bKash, Nagad, Rocket, or bank transfer)
• Transaction amount, date, and time
• Transaction ID and reference number
• Partial bank account details (full account numbers are not stored on our servers)

betbet does not directly process credit or debit card information and does not accept cryptocurrency.

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser name and version
• Login time, logout time, and session duration
• Which pages were visited and for how long
• Betting history, game play records, and bonus usage
• Information collected through cookies and similar tracking technologies

The primary use of collected information is to operate the betbet platform smoothly. This includes:

• Account creation, management, and verification
• Processing deposits and withdrawals
• Providing bonuses, cashback, and VIP benefits
• Resolving transaction disputes
• Providing support through customer service channels

We use information to protect user data and maintain the integrity of the platform:

• To detect suspicious logins or transactions
• To prevent money laundering and fraudulent activity
• To detect multiple accounts or bonus abuse
• To ensure age verification (enforcing the 21+ rule)

betbet believes in responsible gaming. By analysing user playing patterns and spending data, we can identify users who may be experiencing problems. In such cases, we may send warning messages or suggest setting limits. It would be useful for you to read more about our Responsible Gaming Guidelines.

With your consent, we may contact you by email or mobile number regarding the following:

• Important account notifications (transaction confirmations, password changes)
• Relevant promotional offers (if you have given permission to be contacted)
• Platform updates or information about policy changes

You can stop receiving marketing messages at any time — from your account settings or by notifying our support team directly.

betbet does not sell your personal information. However, in certain situations, information may be shared with trusted third parties:

• Payment processors: Necessary information is exchanged with bKash, Nagad, Rocket, and banking infrastructure to complete deposits and withdrawals.
• Identity verification services: Third-party KYC services may be used for account verification.
• Game software providers: Minimum information required for game operation may be shared with game studios.
• Legal obligations: Information may be provided in response to valid legal requests from relevant authorities.

Third parties with whom betbet shares information operate under a contract and are required to follow their own privacy policies. They may only use information for the specified purpose and may not share it with anyone else without our approval.

Cookies are small text files stored in your browser. betbet uses cookies for the following reasons:

• To keep login sessions active and secure
• To remember your preferences and language settings
• To monitor and improve platform performance
• To detect fraudulent activity

You can disable cookies in your browser settings. However, please note that disabling essential cookies may cause some platform features to stop working properly — for example, login sessions may not be maintained.

betbet retains your information for the entire time your account is active and for a specified period after account closure. Retention periods are determined based on the following:

• The period required to meet legal and regulatory requirements
• Financial transaction records: generally five to seven years
• Identity verification documents: for the legally required period even after account closure
• Account activity logs: as needed for security and dispute resolution

In certain circumstances you may request that your information be deleted. However, if there is a legal obligation or an ongoing dispute, it may be necessary for us to retain that information. To request deletion, contact us via live chat or email.

As a user of the betbet platform, you have the following rights:

• Right to access: You may request to see what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: Subject to meeting certain conditions, you may request that your information be deleted.
• Right to restrict processing: In some cases you may ask that the use of your information be limited.
• Right to object: You may object to your information being used for marketing purposes.
• Right to data portability: You may request to receive your information in a structured format.

To exercise these rights, contact our 24-hour live chat support or email us at: [email protected]

betbet uses industry-standard technology to protect your information:

• SSL/TLS encryption — all data transfers are encrypted
• Password hashing — your password is never stored in plain text
• Firewall and intrusion detection systems
• Regular security audits
• Two-factor authentication (OTP) support

If a data breach occurs and it affects your information, we will notify affected users as quickly as possible and provide guidance on the necessary protective steps.

All services on betbet are strictly for persons aged 21 and above. We do not knowingly collect any information from persons under the age of 21. Date of birth is verified at registration and age may also be confirmed later through identity documents.

If a minor has registered by mistake, the relevant account will be closed immediately and the collected information will be deleted.

betbet reserves the right to update this privacy policy as needed. For significant changes:

• The date of change will be clearly noted on the website
• Registered users may be notified by email or live chat
• Major changes will be highlighted separately

If you continue using the service after a policy update, you will be considered to have accepted the new policy. If you object to the new policy, contact us to close your account.

For any questions or requests regarding the privacy policy, you can contact us through the following:

• 24-hour live chat support (available in both Bangla and English)
• Email: [email protected]

Our support team generally responds quickly. You can also check our Frequently Asked Questions (FAQ) section for common queries.